The JobSquad Solutions Team is currently looking for a Customer Service Representative to work at a company located in the Bridgeview, IL area!
Job Title: Customer Service Representative
Job Location: Bridgeview, IL
Pay and Hours for Job + Benefits: $18.85/ hr/
8:00 AM- 4:30 PM Monday- Friday
Job Description:
Responsibilities:
• Enter customer orders into the ERP system accurately and efficiently while maintaining a productive workflow.
• Manage a high volume of orders, customer requests, and time-sensitive tasks simultaneously, adjusting priorities as needs change while maintaining accuracy and timely follow-through.
• Send order confirmations and acknowledgements to customers within 24 hours by email and/or through EDI systems.
• Relay orders to the shipping and production teams to support accurate, on-time delivery.
• Update and verify data in ERP system to ensure accuracy and completeness.
• Interact with customers via phone, email, or chat to provide prompt and effective support.
• Resolve customer inquiries, issues, and complaints with professionalism and empathy.
• Provide customers with order status updates by coordinating with shipping and production managers to confirm orders are filled accurately and shipped on time.
• Work directly with the shipping team and logistics carriers to coordinate order needs, reschedule deliveries, notify customers of shortages, assist with scheduling appointments, and complete other shipping-related tasks as needed.
• Facilitate and distribute sample paperwork.
• Run volume reports for the Customer Service or Sales departments as assigned.
• Assist in preparing paperwork for international exports to Mexico and Canada.
• Assist with updating customer price lists, monitor expiration dates, and notify the Customer Service and Sales Support teams when a price list is approaching expiration.
• Assist with completing contract forms, preparing change-of-address records, and issuing discontinuance orders as assigned.
• Maintain confidentiality and security of sensitive customer information
• Performs other duties, as needed.
Requirements:
Education and/or Experience:
High school diploma or general education degree (GED) and at least one year of related
customer service, order entry, or administrative experience.
Experience working in a high volume environment is preferred.
Language Skills:
Ability to read and understand instructions, customer correspondence, order information, and internal communications.
Ability to prepare clear, accurate written correspondence and communicate effectively with customers, carriers, and employees across departments in one-on-one and small-group settings.
Computer Skills:
To perform this job successfully, an individual must type accurately at 35 words per minute or more and be proficient in Microsoft Word, Excel, order-processing systems, email, and electronic data interchange (EDI) systems.
Other Skills and Abilities:
Must communicate effectively with customers, other Customer Service Representatives, the Director, and cross-functional teams. Strong organizational, multitasking, and prioritization skills are required.
Must work efficiently through frequent interruptions, manage competing deadlines, and shift between tasks without sacrificing accuracy or customer service.
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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