The JobSquad Solutions Team is currently looking for a Customer Services Rep to work at a company located in the Hanover, PA area!
Job Title: Customer Services Rep
Job Location: Hanover, PA
Pay and Hours for Job + Benefits: $19.00 p/hr
NOW HIRING: CSR – CALL CENTER EXPERIENCE REQUIRED
Position: Customer Service Representative (CSR)
Industry: Food Production
Work Location: Hybrid – Hanover, PA
Pay Rate: $19.00/hour
RESPONSIBILITIES
- Respond promptly and professionally to phone and email inquiries from independent distributors, sales managers, and operations personnel.
- Maintain accurate inquiry tracking and call documentation.
- Initiate plant closures to ensure route orders are processed correctly, including order accelerations when necessary.
- Process special orders using database systems.
- Audit daily transactions using integrity reports.
- Identify and correct transaction errors, interface errors, and open orders.
- Review and respond to shared email inboxes and ServiceNow items daily.
- Support independent distributors with order management, settlements, plant closures, and issue escalation.
- Assist with order processing errors, product planning, cycle count changes, and nightly warehouse error reports.
- Build and maintain strong working relationships with sales, operations, plants, and independent distributors.
- Provide holiday support and Saturday coverage as needed.
- Perform other job-related duties as assigned.
REQUIREMENTS & QUALIFICATIONS
- Call center/customer service experience is required.
- Associate Degree OR a minimum of 2 years of related experience.
- Strong attention to detail and excellent organizational skills.
- Ability to manage multiple tasks and priorities simultaneously.
- Ability to work with urgency, accuracy, and strong mental focus in a fast-paced environment.
- Proficiency with Microsoft Office and digital workflow/database management systems.
- Experience with systems such as SAP is a plus.
- Excellent verbal and written communication skills.
- Strong customer service skills and the ability to build positive relationships.
- Professional, dependable, team-oriented, and willing to take ownership of responsibilities.
- Commitment to continuous learning and process improvement.
- Ability to sit for extended periods and regularly use a phone and computer.
- Ability to occasionally lift up to 25 lbs.
NICE TO HAVE
- Experience working with independent distributors.
- Familiarity with troubleshooting and order management systems.
- Experience with integrity reporting.
- Experience drafting professional communications.
- Experience supporting system implementations or process changes.
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
#TM123456
