The JobSquad Solutions Team is currently looking for a Customer Service Manager to work at a company located in the Miami, FL area!
| Job Title
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| Customer Service Manager
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| Position Location
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| Miami, FL
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| Pay/hours for position
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| Hours are Monday-Friday 8:00AM-5:00 PM
$24- $33.65 hourly
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| Requirements of position
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| Responsibilities of position
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| Provide leadership and training for operations of the customer service department.
Reviews and validates deployment project plans identifying risks, project timelines and goals.
Maintain a healthy and friendly relationship between customer service agents and the organization.
Setting customer service goals for team members and helping them reach those goals
Interacting with customers and handling customer queries and complaints in a timely manner
Making weekly and monthly reports and surveys
Maintain management guidelines by preparing, updating, and recommending human-resources policies and procedures
Supervising day-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Handle confidential matters with discretion
Maintaining accurate records and documenting all customer service activities and discussions.
Hiring and training new customer service representatives.
Manage department overtime.
Be involved in discussions with Operations Management and Customer Service Representatives.
Provide customer and administrative support for the general manager and operations.
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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