| Qualifications & Skills:
- Education: Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
- Experience: 5+ years of experience in benefits administration, human resources, or a related field.
- Knowledge: Understanding of health benefits programs, COBRA, FSA, and general HR practices.
- Skills:
- Strong customer service and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Proficiency in HR systems, Salesforce, and benefits administration platforms.
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| The Benefits Coordinator is responsible for assisting with the administration and operations of all health benefits programs, including medical, prescription, dental, vision, flexible spending accounts, COBRA, and other employee benefits programs. This role serves as a key resource for employees, ensuring they understand Southeastern Grocers' (SEG) benefits offerings and assisting them with inquiries, claims, and enrollment processes. The Benefits Coordinator also acts as a liaison between SEG and benefits providers, supporting overall benefits administration and compliance.
Key Responsibilities:
Benefits Administration & Employee Support:
- Assist employees in understanding and navigating their benefits options, including eligibility, costs, and coverage details.
- Provide support for new hires and current employees regarding benefits enrollment, changes, and inquiries.
- Respond to benefits-related questions from employees and managers on plan provisions, eligibility, and enrollment processes.
- Guide employees through claims issues and resolve concerns by working with benefits providers.
Open Enrollment & Communications:
- Support the annual Open Enrollment process, assisting employees with selecting and understanding their benefits options.
- Provide information and resources for benefits-related communications, presentations, and projects.
- Maintain up-to-date documentation on benefits programs to ensure clarity and accessibility for employees.
Case Management & Issue Resolution:
- Review and respond to 2nd and 3rd tier cases submitted through Salesforce.
- Work with employees and HR Business Partners (HRBPs) to address and resolve complex benefits-related issues.
- Act as a liaison between employees and benefits providers to ensure timely issue resolution.
- Assess employee needs and concerns using various evaluation methods and techniques.
Recordkeeping & Compliance:
- Maintain and update employee records related to benefits plan participation and eligibility.
- Ensure accuracy in benefits enrollment data and maintain compliance with company policies and legal requirements.
- Support the HR Contact Center in verifying associate benefits eligibility and resolving related concerns.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Proficiency in HR systems, Salesforce, and benefits administration platforms.
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