The JobSquad Solutions Team is currently looking for a Customer Service Representative to work at a company located in the Deerfield Beach, FL area!
| Job Title
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| Customer Service Representative
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| Position Location
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| Deerfield Beach, FL
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Pay/hours for position
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| Schedule: Monday – Friday; 8 AM – 4:30 PM
Pay: $15/hour; Full-time
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| Requirements of position
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- Proven customer support experience
- Strong phone contact handling skills and active listening
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
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Responsibilities of position
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- Respond promptly to customer inquiries and concerns via phone, emails, or chat
- Resolve customer issues and complaints effectively and efficiently
- Manage high volumes of inbound and outbound calls
- Maintain accurate records of customer interactions and transactions
- Provide up-to-date product and service information to customers
- Escalate customer issues to the appropriate department or manager as needed
- Collaborate with other departments to resolve customer issues and concerns
- Maintain a positive and professional attitude at all times
- Continuously improve your knowledge of products and services
- Adapt to new technologies and processes as they are implemented
- Participate in training and development programs to improve customer service skills and knowledge
- Contribute to team goals and initiatives to improve customer satisfaction and retention
- Provide feedback to management on customer issues, concerns, and trends.
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The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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