The JobSquad Solutions Team is currently looking for a Customer Service Specialist to work at a company located in the Hialeah, FL area!
Job Title: Customer Service Specialist
Job Location: Hialeah, FL 33014
Pay and Hours for Job + Benefits: $22 per hour
Job Description:
The Customer Service Specialist is responsible for providing professional, timely, and high-quality customer service through phone, email, and other communication channels. This position assists customers with inquiries, orders, product information, account-related questions, and issue resolution while maintaining a positive and professional customer experience.
The Customer Service Specialist is expected to demonstrate strong communication skills, product knowledge, reliability, attention to detail, problem-solving abilities, and a customer-focused attitude.
Essential functions
- Respond to customer inquiries by phone, email, and other approved communication channels in a professional and timely manner.
- Provide accurate information regarding products, orders, pricing, availability, shipping, and company policies.
- Process customer orders, returns, exchanges, credits, and other requests accurately and efficiently.
- Handle customer concerns and complaints and work toward timely and effective resolution.
- Escalate complex or unresolved customer issues to the appropriate department or manager.
- Maintain accurate and complete customer records, notes, and account information in the appropriate systems.
- Follow established customer service procedures, policies, and quality standards.
- Communicate with internal departments, including Sales, Warehouse, Shipping, Quality, and Accounting, to resolve customer-related issues.
- Monitor customer requests and follow up as necessary to ensure appropriate resolution.
- Demonstrate strong knowledge of company products, services, and processes.
- Maintain a professional, friendly, and positive attitude when interacting with customers and coworkers.
- Protect confidential customer and company information in accordance with company policies.
- Meet established service, productivity, quality, and response-time expectations.
- Participate in training and development activities to maintain and improve customer service skills and product knowledge.
- In-office position ; not remote
Competencies
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Excellent organizational and time-management skills.
- Attention to detail and accuracy.
Work environment- Fast-Paced
Fast-paced office and customer service environment. The position requires frequent interaction with customers and internal departments and the ability to manage multiple tasks and priorities.
Required education and experience.
- High school diploma or equivalent.
- Two years or more of customer service experience preferred.
- Previous contact center, call center, or customer care experience preferred.
- Experience working with customer service, order management, or CRM systems preferred.
- Previous experience in a fast-paced customer service environment preferred.
Preferred education and experience
- Associate degree in Business Administration, Communications, or a related field.
- Experience in consumer products, retail, manufacturing, or related industry.
- Bilingual English/Spanish skills are a plus.
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.
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