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Responsibilities

Ensures domestic product operations are compliant with internal clients policies and applicable regulatory agencies.
Coordinates domestic product operation effectively from quoting through invoicing: A – Z.
Inputs data, files, and processes documentation in accordance with various standard operating procedures (SOPs) and system requirements.
Keeps clients informed and maintains knowledge of market trends and changes in service options.
Provides professional, timely and courteous customer service to all vendors, shippers, and agents to facilitate the required objectives and provide customers with daily updates.
Receives rate requests, interprets tariffs and provides clear, professionally formatted quotations.
Treats Clients colleagues as internal customers with the same care, respect, and service priority as external customers.
Works in close collaboration with other Hellmann products, Air Import/Export, Sea Import/Export, Contract Logistics, and Sales teams as needed.
Checks clients' credit status prior to arranging transportation.
Ensures vendor invoicing is completed accurately and in a time frame consistent with company policy.
Provides pro-active information to customers in cases of service variance with a focus on viable solutions.
Responsible for prompt escalations to Domestic Product, Account Management and/or Sales when appropriate.
Supports product dispatch as needed by arranging, tracking, and billing efficient first mile / last mile movement for international Airfreight and Sea freight shipments.
Works to resolve problems with Accounts Payables and Accounts Receivables.
Ensures clients, Clients partners or other required parties are kept fully informed of transport arrangements and event status as requested.
Responsible for all shipment-level communication between Hellmann and customers, carriers, and vendors.
Escalates all recurring carrier / vendor service issues to Supervisor.
Enters and updates all required milestone tracking events within area of responsibility.
Maintains service relations with customers, carriers, vendors, and other locations offices.
Verifies and confirms any additional charges incurred (i.e., driver waiting time, demurrage, detention, etc.)
Consults with Supervisor prior to agreeing to non-standard services and/or pricing.
Promptly communicates all additional charges incurred to the customer to prevent disputed invoices.
Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-client arranged deliveries.

Requirements

Please give preference to candidates with prior domestic operations experience, particularly in dispatch coordination and/or carrier representative roles.
High School Diploma or GED
Two years of experience in the industry preferred.
Completion of any industry related course is an asset.
Bilingual English/Spanish required.

Skills & abilities

CargoWise experience required
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment.
Interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient written and verbal skills communication skills in English
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages.

Responsibilities

Ensures domestic product operations are compliant with internal clients policies and applicable regulatory agencies.
Coordinates domestic product operation effectively from quoting through invoicing: A – Z.
Inputs data, files, and processes documentation in accordance with various standard operating procedures (SOPs) and system requirements.
Keeps clients informed and maintains knowledge of market trends and changes in service options.
Provides professional, timely and courteous customer service to all vendors, shippers, and agents to facilitate the required objectives and provide customers with daily updates.
Receives rate requests, interprets tariffs and provides clear, professionally formatted quotations.
Treats Clients colleagues as internal customers with the same care, respect, and service priority as external customers.
Works in close collaboration with other Hellmann products, Air Import/Export, Sea Import/Export, Contract Logistics, and Sales teams as needed.
Checks clients' credit status prior to arranging transportation.
Ensures vendor invoicing is completed accurately and in a time frame consistent with company policy.
Provides pro-active information to customers in cases of service variance with a focus on viable solutions.
Responsible for prompt escalations to Domestic Product, Account Management and/or Sales when appropriate.
Supports product dispatch as needed by arranging, tracking, and billing efficient first mile / last mile movement for international Airfreight and Sea freight shipments.
Works to resolve problems with Accounts Payables and Accounts Receivables.
Ensures clients, Clients partners or other required parties are kept fully informed of transport arrangements and event status as requested.
Responsible for all shipment-level communication between Hellmann and customers, carriers, and vendors.
Escalates all recurring carrier / vendor service issues to Supervisor.
Enters and updates all required milestone tracking events within area of responsibility.
Maintains service relations with customers, carriers, vendors, and other locations offices.
Verifies and confirms any additional charges incurred (i.e., driver waiting time, demurrage, detention, etc.)
Consults with Supervisor prior to agreeing to non-standard services and/or pricing.
Promptly communicates all additional charges incurred to the customer to prevent disputed invoices.
Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-client arranged deliveries.

Requirements

Please give preference to candidates with prior domestic operations experience, particularly in dispatch coordination and/or carrier representative roles.
High School Diploma or GED
Two years of experience in the industry preferred.
Completion of any industry related course is an asset.
Bilingual English/Spanish required.

Skills & abilities

CargoWise experience required
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment.
Interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient written and verbal skills communication skills in English
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages.

Find Your Next Opportunity

Domestic Operations Coordinator

Responsibilities

Requirements

Skills & abilities

Benefits

Domestic Operations Coordinator

Responsibilities

Requirements

Skills & abilities

Benefits