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Doral, FL · Contract to Perm

Returns Specialist- Aviation Industry

The JobSquad Solutions Team is currently looking for a Returns Specialist- Aviation Industry to work at a company located in the Doral, FL area!

We are seeking a detail-oriented Returns Specialist to join our team in Doral. This position is responsible for coordinating customer returns, processing transactions, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate has strong customer service and administrative skills and can communicate effectively with customers and internal departments.

Responsibilities

Responsibilities:**
Handle customer inquiries, return requests, and Return Material Authorization (RMA) transactions.
Coordinate with customers, sales representatives, and internal departments to resolve return-related issues.
Process customer inquiries, sales orders, expedite requests, and online marketplace inquiries.
Maintain accurate records and documentation for all return transactions.
Communicate with customers by phone, email, and in person to provide timely solutions.
Investigate customer concerns, identify the root cause of issues, and assist with corrective actions.
Follow up on outstanding customer requests to ensure timely resolution.
Maintain positive customer relationships and provide excellent customer service.
Work collaboratively with other departments to support daily operations and improve processes.
Perform additional duties as assigned.

Requirements

Qualifications:**
High school diploma or equivalent.
Minimum of 2 years of customer service experience.
Strong verbal and written communication skills.
Excellent organizational and administrative abilities.
Strong attention to detail and problem-solving skills.
Ability to handle difficult customer situations professionally.
Ability to work independently and as part of a team.
Willingness to learn and interpret aviation trace documentation and paperwork.

The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.

Reference #AF12345